Payments Operations Editor · Laval, Quebec
Hugo Bissonnette worked nine years in payments operations at a Quebec credit union, most of it on the side of the business that actually sends money out rather than the side that takes it in. He ran outbound payment files, chased returned items, and spent an unreasonable amount of his thirties explaining to people why the money they sent in one afternoon could not simply reverse itself the next. He writes about casino banking now because that same question gets asked constantly and almost never answered honestly.
I fund an account with an e-Transfer and note what the cashier actually did with it. Then I request a withdrawal and write down which method the cashier offers me back — because it is frequently not the one I paid in with, and that single mismatch explains most of the complaints I read.